- Address for
returns and exchanges
151 51bun-gil, Goan-ro, Baekam-myeon, Yongin-si, Gyeonggi-do,Republic of Korea
-Shipping Method :
*DHL tracking information may take
2-3days to be available
*DHL tracking number can be found at MY
PAGE → ORDER HISTORY
(For non-members, please note that you
need an order number
and password to check DHL tracking
-Shipping Area : A Region.
-Shipping Cost : Standard shipping cost is based on DHL Shipping
All Members of Dear Dahlia's Official site recieve
SHIPPING on International Orders Over $50 (It can be found in the Place Order Page)
Time : 5 - 10 days
Please take into consideration that some
products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared. Please
contact our customer service center if you would like to request an exchange or
return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be
subject to import duties and taxes.
Please be advised that these charges are
levied by the destination country and we do not have control over them. In the
case that the recipient refuses to receive the parcel,
the order will be
returned to Korea and will not be re-shipped. Relevant expenses (round-trip
shipping, customs, etc.) will be deducted from the refund.
- Before placing an order
Additional taxes & custom duty may occur as products are shipped from Korea.In some cases, local customs may contact you directly for the FDA custom clearance process.
Please check your country’s taxes & duty policies as well as the custom clearance process before placing an order with us.
Dear Dahlia is not responsible for any extra taxes and duty fees & custom clearance process, and it CANNOT be refunded.
*Contact to firstname.lastname@example.org
1. Fee on Exchange & Returns
deduction of the shipping fee will be based on actual shipping fee rate of
Please take into consideration that we only accept qualifying
returns but not exchanges. Refunds are issued once the returned products clear
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and
your order is still under “Pending” status (if your order is under “Preparing
Shipment” status, please contact our customer service center (email@example.com)
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
contact our customer service center (firstname.lastname@example.org) within three days of receipt. You are required to attach the
photos of the received product(s) and include the item code, the order number,
and the reason for the return.
(2) Items returned must be in their original condition, which
includes tags and any packaging. Also, you need to include a note of your order
number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you
followed the instructions above and your return request has been approved by
our staff. Returns that are shipped to us without any prior consent are not
*Please note that EVEN the defective/incorrect item(s) must
be returned with all of the tags and labels intact. The item(s) must be sent in
their original packaging and unworn.
*Please include all contents of the original package and free
gifts (if applicable) in your return packaging.
*Invalid Addresses and Undeliverable Packages, Please note that all shipping costs are non-refundable and it will be deducted from the final refund.
3) We do not accept return(s) if:
-you are returning the items just because you changed your
mind (on size, color, etc.)
-the products are damaged due to your mishandling
-your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or
* Items with creases that may have been made while shipping
4) If there is a missing item from your order:
*Contact our customer service center (email@example.com) within 1 day of delivery.
*Please keep all contents of the original package including
packaging material (boxes, plastic bags etc.) with you until you are instructed
Please note that we may not be able to process the refund for
your missing item if you lose or damage any packaging material.