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Product Q&A

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Posted by DEAR DAHLIA (ip:)



  • Address for returns and exchanges

          [17180] 151 51bun-gil, Goan-ro, Baekam-myeon, Yongin-si, Gyeonggi-do,Republic of Korea


  • Shipping

         -Shipping Method :



         *DHL tracking information may take 2-3days to be available

         *DHL tracking number can be found at MY PAGE → ORDER HISTORY

         (For non-members, please note that you need an order number

         and password to check DHL tracking number)


         -Shipping Area : A Region.

         -Shipping Cost : Standard shipping cost is based on DHL Shipping policy


          For All Members of Dear Dahlia's Official site recieve

          FREE SHIPPING on International Orders Over $50 (It can be found in the Place Order Page)


         - Shipping Time : 5 - 10 days

          Please take into consideration that some products may take additional time for delivery and processing.
          Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

         - Customs and Duties

         The recipient will be held responsible for international shipments which may be subject to import duties and taxes.

         Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel,

         the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

        - Before placing an order


         Additional taxes & custom duty may occur as products are shipped from Korea.In some cases, local customs may contact you directly for the FDA custom clearance process.

         Please check your country’s taxes & duty policies as well as the custom clearance process before placing an order with us.

         Dear Dahlia is not responsible for any extra taxes and duty fees & custom clearance process, and it CANNOT be refunded.


  • Exchange & Returns

         *Contact to

1. Fee on Exchange & Returns


       The deduction of the shipping fee will be based on actual shipping fee rate of each courier.


2. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:

-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center ( 

2) We accept return(s) if:

-you receive a product different from your order; or

-you receive a defective product.

**Return Instructions

(1) please contact our customer service center ( within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

(2) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

*Invalid Addresses and Undeliverable Packages, Please note that all shipping costs are non-refundable and it will be deducted from the final refund.

3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)

-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping

4) If there is a missing item from your order:

*Contact our customer service center ( within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.



Password Please enter password to remove or edit this post.
  • k**** 2020-09-03 09:15:25 0points
    Modify Delete Comment
    Spam When will the PARADISE DREAM VELVET LIP MOUSSE 6 SET - Best Seller Collection come back in stock?
  • CS center 2020-09-08 18:40:41 0points
    Modify Delete Comment
    Spam Dear, kategreple(kategreple)
    It is expected to be stocked in mid-September.
  • c**** 2020-09-14 03:09:59 0points
    Modify Delete Comment
    Spam How does the 10% discount for new members apply? Seems like when I get to the order form and payment section, the discount does not count at all. ONLY for free shipping for orders $50 and above. Thank you!
  • s**** 2020-10-07 08:09:15 0points
    Modify Delete Comment
    Spam Hi my card works anywhere else, but your payment system can't authenticate it for some reason?
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